Question 1

A1. Will the TIYGA app run on my phone or tablet?

Accepted Answer

The TIYGA app runs on devices running Android 8 and above. The app may work on some older versions. The TIYGA app will not work on iOS or on desktop computers.
 
The TIYGA app is not a Medical Device.

Question 2

A2. Will the TIYGA app work if there is no signal?

Accepted Answer

The TIYGA app will only work when you have good mobile phone signal or internet connection.

Question 3

A3. What happens if I get a new device?

Accepted Answer

1. Uninstall the TIYGA  app from your old device
2. Download the TIYGA  app from the Google Play Store onto your new device  
3. Open the TIYGA  app. Enter your username and password (if you want your login details to be remembered, click on the “Remember me” box)
4. Click on "Login". When you see a popup asking you to allow notifications, tap on “Allow” 
5. Click on "Login" again
6. Scroll down and accept the user license agreement
7. Begin recording your data again

Question 4

A4. What happens if I lose my device or if my device is compromised?

Accepted Answer

If you have lost your device or it has been compromised, please let us know ASAP by emailing us as we can disable your account in these circumstances.
If you have clicked on the “Remember me” box your account will always be logged on so anyone that has access to your device could enter data into the TIYGA  app. It is your responsibility to make sure you keep your username and password safe and secure.

Question 5

A5. What do I do if I have problems downloading the TIYGA app?

Accepted Answer

If you have problems when downloading the TIYGA app, please check that you have a good mobile phone signal or internet connection.
Also, please check that you have enough free space on your device.

Frequently asked questions

A1. Will the TIYGA app run on my phone or tablet?

A2. Will the TIYGA app work if there is no signal?

A3. What happens if I get a new device?

A4. What happens if I lose my device or if my device is compromised?

A5. What do I do if I have problems downloading the TIYGA app?

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