The TIYGA app runs on devices running Android 8 and above. The app may work on some older versions. The TIYGA app will not work on iOS or on desktop computers.
The TIYGA app is not a Medical Device.
The TIYGA app will only work when you have good mobile phone signal or internet connection.
1. Uninstall the TIYGA app from your old device
2. Download the TIYGA app from the Google Play Store onto your new device
3. Open the TIYGA app. Enter your username and password (if you want your login details to be remembered, click on the “Remember me” box)
4. Click on "Login". When you see a popup asking you to allow notifications, tap on “Allow”
5. Click on "Login" again
6. Scroll down and accept the user license agreement
7. Begin recording your data again
If you have lost your device or it has been compromised, please let us know ASAP by emailing us as we can disable your account in these circumstances.
If you have clicked on the “Remember me” box your account will always be logged on so anyone that has access to your device could enter data into the TIYGA app. It is your responsibility to make sure you keep your username and password safe and secure.
If you have problems when downloading the TIYGA app, please check that you have a good mobile phone signal or internet connection.
Also, please check that you have enough free space on your device.