Frequently asked questions

A. Devices and Connectivity

A1. Will the TIYGA app run on my phone or tablet?


The TIYGA app runs on devices running Android 8 and above. The app may work on some older versions. The TIYGA app will not work on iOS or on desktop computers. The TIYGA app is not a Medical Device.




A2. Will the TIYGA app work if there is no signal?


The TIYGA app will only work when you have good mobile phone signal or internet connection.




A3. What happens if I get a new device?


1. Uninstall the TIYGA app from your old device 2. Download the TIYGA app from the Google Play Store onto your new device 3. Open the TIYGA app. Enter your username and password (if you want your login details to be remembered, click on the “ Remember me” box) 4. Click on " Login". When you see a popup asking you to allow notifications, tap on “Allow” 5. Click on " Login" again 6. Scroll down and accept the user license agreement

7. Begin recording your data again




A4. What happens if I lose my device or if my device is compromised?


If you have lost your device or it has been compromised, please let us know ASAP by emailing us as we can disable your account in these circumstances.

If you have clicked on the “Remember me” box your account will always be logged on so anyone that has access to your device could enter data into the TIYGA app. It is your responsibility to make sure you keep your username and password safe and secure.




A5. What do I do if I have problems downloading the TIYGA app?


If you have problems when downloading the TIYGA app, please check that you have a good mobile phone signal or internet connection.

Also, please check that you have enough free space on your device.





B. Data and My Account

B1. Where is my data stored?


No data is stored locally on your device.

We store your information on our servers located in the United Kingdom. We will never transfer your information outside the United Kingdom without informing you.




B2. Is my data secure?


Your data is linked to your account and your account is encrypted in the database. We used different encryption ciphers and security questions to make sure your data remain protected.




B3. What should I do if I want to stop using the TIYGA app?


TIYGA is designed to help you to keep track of what you want, you use the app to enter data when convenient to you. To see patterns in the data, you may be best to record data daily over several weeks or months and may choose to stay logged in.

However, if you think you may not be using the app for a few weeks or months and expect to use it again in the future, you may wish to log off the TIYGA app and untick "Remember me". You can view your data in the Reports in any browser (the forgotten password link is there if you need it.)

If you want to stop using the TIYGA app permanently, please let us know by emailing us as we can disable or delete your account in these circumstances - please allow up to 24hrs, we will respond as quickly as possible.




B4. Can I get my data deleted?


You have the right to request deletion of your information at any time. All deletion requests must be submitted by emailing us.

If you have recorded data in TIYGA, you may wish to create PDF reports (for each 7-day period) and keep them for your records before asking us to delete your account and data.

Once deleted, your information will be permanently removed from our servers and will not be recoverable.




B5. How often should I enter data?


If your health condition(s)/symptoms are varying a lot, it is advisable that you record data up to 3 times daily. This will help you gain a more accurate picture of how your health condition(s)/symptoms are varying over time.

Some symptoms may be worse at a specific time of day or after a certain activity is done for a particular duration. By recording the timing, duration, and frequency of symptoms it may help you to find the true cause and solution.

If you are less symptomatic, you may wish to record your data only once daily or a few times a week.




B6. Will my account be deleted if I do not enter data in the TIYGA app for a certain length of time?


If your account is inactive for a period of six months or more, we may cancel your Account. We will give you written notice 30 days prior to cancelling your Account. You must respond to this notification within the 30-day period by email if you would like to continue to use your Account after receiving this notice.

If your email account is compromised, please advise us immediately as we will be unable to contact you about your account data. You will need to remember the answers to your security questions to recover your account.





C. Signup and Profiles

C1. How do I sign up for an account?


1. Download the TIYGA app from the Google Play Store onto your device

2. Once the app is installed on your device, click on the TIYGA app icon to open the app

3. Click on the “Sign Up” link and go through the sign-up process




C2. How do I decide which profile to sign up to?


We have a variety of profiles that you can sign up to. You can view all profile descriptions before deciding which one suits you best. Some profiles may be for similar situations but will use different colour palettes. You can view our colour palettes and Profile descriptions on the TIYGA Profiles tab on this website.

The TIYGA app is the same for all users, but everyone can choose which profile suits them best when signing up for an account. Once you have signed up for an account with an associated profile, you cannot change the profile (tracking parameters) so please choose your profile carefully.

You can view short videos and/or GIFs to see how profiles look in the TIYGA app. These videos and/or GIFs show what can be tracked in each profile and should help you decide which profile to sign up to.

If you feel TIYGA can help you, but you do not see a suitable profile, you may wish to contact us to propose or sponsor a profile. You can contact us via the form on this website.




C3. Can I change the profile I have chosen to use?


If you have more than one email account, you can sign up for a different profile with each email account, but you can only add data to one profile at a time. If you decide you no longer wish to use the account you signed up with, then you can ask us to delete your account. We will delete your account and any data you entered in that account. Then you can sign up again with another profile. It is important that you read the descriptions of profiles and look at the videos and/or GIFs to be sure you have picked the right profile for you. You may wish to use a profile for a few days before deciding to ask for it to be deleted and choosing another one. You will get most value from TIYGA by entering data into the same profile for some time, until you do that you will not see any patterns or reflect on them.





D. Using the TIYGA app

D1. How do I login to the TIYGA app for the first time?


1. If you have not done so already, download the TIYGA app from the Google Play Store onto your device 2. Open the TIYGA app. If you have not done so already, sign up for an account

3. If you have already signed up for an account, enter your username and password

4. Tap on “Login

5. When you see a popup, tap on “Allow”. [TIYGA does not make or manage phone calls]

6. Click on “Login” again

7. Scroll down and read through our user license agreement. When you have read through it all, tap on “ Accept”. If you do not accept our user license agreement you will not be allowed to use the TIYGA app

8. Begin entering your data in the TIYGA app




D2. How do I get the TIYGA app to remember my sign in details?


If you want your login details to be remembered tap on the “Remember me” box on the login screen of the TIYGA app.

By doing this, you can enter data or view reports without having to enter your email and password. However, it does mean that anyone who opens the app on your device could also do so. It is your choice whether you use "Remember me" or not.




D3. What are the Rating Scales?


The Rating Scales are 0-10 numerical sliding scales.

The Rating Scales enable you to indicate how you feel now, or how often you have done or felt something since you last reported. You simply tap the scale or draw your finger across it to indicate a score.




D4. What are the Activity Diary and Health Diary?


There are two diaries in the TIYGA app – the Activity Diary and the Health Diary. Both diaries aim to help you discover useful patterns in your activity or health experience based on duration, sequence, time of day and frequency of occurrence.

The purpose of having 2 diaries is to allow you to choose if you wish to record data on either or both diaries. If you use both, then you will be able to see patterns in relationships between what you do and how you feel which may help you to understand if you want to make changes.

These diaries allow you to enter data in 15min intervals by drawing coloured bars.

It may be that you need to do some activities for longer/shorter or more/less frequently to see an improvement - pacing is an important technique in health and performance management.




D5. What should be recorded in the Observations tab?


The Observations tab in the TIYGA app presents a simple checklist of items which you may find have an impact on your health condition(s)/symptoms. For example, you may be trying to choose healthier options, find out what if a solution was effective.

Typically, the simple checklist includes things: that you may consume; that may trigger or flare your health condition(s)/symptoms; and that may help calm, reduce, or relieve your health condition(s)/symptoms.





D6. How do I enter data in the Rating Scales?


For each Rating Scale, drag the slider scale horizontally across your device screen using one finger. Drag or tap the scale to display whatever number you feel represents how you are feeling at that moment in time on the 0-10 scale. After you have finished entering all your Rating Scale scores, tap on “Done” and then on “OK” to upload your data.

To get the most benefit from using the rating scales, you should try to be as consistent as possible when entering data. For example, a score of 7 will always be higher than a score of 3 - but what is important is that a 7 always means the same level of intensity in your terms etc. Then you will feel more confident in comparing scores entered several weeks or months apart to know if something has improved or deteriorated or maybe stayed the same.

As an example, look at the TIYGA Profile tab to see our illustrative "Mobility and Movement Scale". The purpose is to help people to rate daily changes in how they feel and help them to plan their time to feel as good as possible.




D7. How do I enter data in the Activity Diary or Health Diary?


In the Activity Diary or the Health Diary, you can draw bars in 15min intervals in the relevant column to indicate the start and finish time of each activity or how long you felt that level of health impact. You can add notes to remind you of details.

After you have finished entering data, tap on the “Back” button (on your device) to return to the Home Page of the TIYGA app.

Drawing a coloured bar, in 15min intervals, is the quickest way to build a picture of what you were doing and feeling - to record the context of why, what, how long etc. This can be especially important when recovering from injury or surgery or establishing whether a health treatment is working for you.

It can take too much effort to write down all you did, but TIYGA makes it quick and easy to capture the detail and see patterns that can help you to plan your time better.




D8. Can I draw more than one bar at any time interval in the Activity Diary or Health Diary?


Only one bar can be drawn in any time interval. If you draw a new bar, it will automatically replace any existing bar that you had already drawn. This may delete any note you associated with the overwritten bar.

It is best to draw the bars before adding any notes.

Tip: If you want to delete a lot of short bars, just draw a single parallel bar that will overwrite them, then you only have 1 bar to delete.




D9. How do I view any time of day in the Activity Diary or Health Diary?


Place one finger on the times column and drag it up and down vertically to see any time of day, 24hrs, from midnight through to midnight.

At any time, you can tap the clock icon (on top of the times column) to return to the current time on screen (see red horizontal line).




D10. How do I enter data in the Observations screen?


In the Observations screen, for all relevant observations at that moment in time, tap on the grey + icon next to an observation and you will see the grey + icon turns to a green tick icon.

When you have selected all relevant observations for that moment in time, tap on “Done” and then on “OK” to upload your data.

All your entries will be timestamped, they cannot be entered retrospectively. You can add a free text note to explain more about the circumstances or your reasons for taking/doing whatever you checked, or why you did not do/use it. You can explain if your entry refers to a previous time (e.g. if you were in a hurry and unable to enter data soon after the occurrence, the note can help you to remember any relevant points).

After you have finished, tap on the “Back” button (on your device) to return to the Menu Page of the TIYGA app.




D11. Can I go back and enter data for previous days in the Rating Scales?


You can only enter data in the Rating Scales for the current day and time - all entries will be timestamped.




D12. Can I go back and enter data for previous days in the Activity Diary or Health Diary?


Yes. In the Activity Diary and the Health Diary you can enter data for any 15 minute time interval on the current day and for the previous 6 days.

To do this, tap on the back arrow (top left) of the diary and you can go back and enter data for up to 6 days.

If you want to get back to the current day and time after entering data in previous days, then either: 1) tap on the forward arrow (top right) of the diary and you can go forward days to the current day; or 2) tap on the clock icon (this will return you immediately to the current date and time).




D13. Can I go back and enter data for previous days in Observations?


You can only enter data in Observations for the current day and time.

You can use the note box to enter a memo explaining if your ticks refer to a previous time or if you forgot to enter something that could be important to you.




D14. How do I enter a note in the Activity Diary or Health Diary?


In the Activity Diary or the Health Diary, tap on an activity duration bar. This will bring up a note screen. You can type or speak your comments into the free text note box.

Do not use emojis or smileys or GIFs in the free text note box.

Tap on the free text note box to bring up the soft keyboard. The microphone is located on the soft keyboard.

To save your note, tap on “Save”. If you tap on “Cancel” this will cancel any note you have not saved.




D15. How do I enter a note in Observations?


In Observations there is a free text note box. You can type or speak your comments into the free text note box.

Do not use emojis or smileys or GIFs in the free text note box.

Tap on the free text note box to bring up the soft keyboard. The microphone is located on the soft keyboard.

To save your note tap on “Done” and then on “OK”.




D16. How do I delete a note I have entered in the Activity Diary or Health Diary?


In the Activity Diary or the Health Diary, tap on an activity duration bar. This will bring up a note screen.

If you want to delete or edit the note but keep the activity, use the backspace on the soft keyboard then enter the new note and press "Save".

If you want to delete both the note and the coloured bar, then press "Delete Activity". You will be asked to confirm that you really want to delete them.

Alternatively, you can simply draw a parallel coloured bar and add/save a note to record what you want.




D17. How do I delete a note I have entered in Observations screen?


You cannot delete notes that you have entered in the Observations screen.




D18. What is the clock icon in the Activity Diary or Health Diary?


If you tap on the clock icon in the Activity Diary or the Health Diary you will be returned immediately to the current date and time. This is useful if you are looking back at previous days to enter missing data or correct anything that may not have been entered in the detail you would like.




D19. What is the red line in the Activity Diary or Health Diary?


The red line shows the current time in the Activity Diary and the Health Diary. The purpose is to guide you if you want to draw a bar to say what you have been doing/feeling until "now".




D20. How do I get back to the Menu Page in the TIYGA app?


To return to the Home Page of the TIYGA app (from any area of the app), tap on the back button on your device.




D21. Can I set up Reminders in the TIYGA app?


Yes, you can set up different reminders in the TIYGA app.

Note: The actual operation of the reminders may depend upon the device you are using and factors outside of our control.

To set a reminder in the TIYGA app either:

a) Tap on the “Reminder and log out” tab on the Menu screen in the TIYGA app. Drag the slider scale horizontally across your device screen to the reminder duration you want to have.

or

b) Tap the 3 dots at the top right of Menu screen in the TIYGA app. Then tap on “ Reminder and log out”. Drag the slider scale horizontally across your device screen to the reminder duration you want to have. The reminder will be a popup shown at the top of your phone screen. Just tap that to open the app and enter your data.




D22. How do I log out of the TIYGA app?


To log out of the TIYGA app either:

a) Tap on the “ Reminder and log out” tab on the Home Page screen in the TIYGA app. Then tap on the “ Logout” button.

or

b) Tap the 3 dots at the top right of Menu screen in the TIYGA app. Then tap on the “Logout” button.




D23. Do I always have to enter ratings, observations, health diary and activity diary data every time?


You can use whichever data entry mode you wish, in any combination. You can enter as much or as little data as you wish. It all depends on your goal and what you want to learn from using TIYGA. You can choose to only enter ratings or observations, for example, daily and then enter health and activity diary data looking back over your day, over the past few days or a whole week. However, you may not remember all the detail very accurately if you enter data too infrequently.





E. TIYGA Reports

E1. How do I view my reports?


You can view your reports in two ways:

a) Tap on the “ Reports” tab on the Menu screen in the TIYGA app. When you do this, you will be redirected to our Reports website in a browser on your device.

You will see a pop up, tap on either “Cancel” or on “OK”.

OR

b) Log into https://www.tiyga.com/reportApp/on a laptop/computer with your app username and password.

You will see a pop up, tap on either “Cancel” or on “OK”.




E2. How many days of data can I view at a time?


You can view your data as charts for 7-day periods.

You can create PDF reports that display all charts for the same 7-day period aligned above/below each other so you can see whether there are any correlations or lag effects.

Sometimes you can see an impact 24-48hrs later. Without TIYGA it may be harder to notice such effects or to explain this pattern to others.




E3. How do I view data which has been entered in the Rating Scales?


To view data that you entered in the Rating Scales go to the Ratings Timeline by clicking on the mobile device icon.

On the Home page of TIYGA Reports, all the icons are explained.




E4. How do I hide or reveal any Rating Scales in my timeline chart?


You can hide or reveal any timelines by clicking on them in the Ratings timeline legend.

Your profile lets you track 7 different items but you may wish to see if 2 or 3 are correlating with peaks and troughs together or at different times. In this case, you might want to hide some scales to see those relationships more clearly.




E5. How do I download or print my timeline chart?


On the Ratings Timeline screen click on the 3 short black lines (top right of timelines). This will give you the option to: view your 7-day timeline chart in full screen; print your 7-day timeline chart; or download your 7-day timeline chart in different formats.




E6. How do I view different periods of time of my data?


You can view different 7-day periods of your data by clicking or tapping the left and right arrows in the blue navigation bar (at the bottom of the relevant pages) to go back and forward in 7-day intervals.

Alternatively, you can use the date picker to go to specific periods of time of up to 7-days. This is located at the top of the Ratings Timeline screen, the Activity Chart screen, or the Health Chart screen. (Note: you cannot use the date picker for Observations)




E7. How do I view data which has been entered in the Activity Diary or the Health Diary?


To view data that you entered in the Activity Diary or Health Diary, click or tap on the calendar or the graph icon respectively.

The Home screen of TIYGA Reports explains all the icons.




E8. How do I view data which has been entered in the Observations checklist?


To view data that you entered in Observations go to the Observations Chart by clicking or tapping on the pill icon.

The Home screen of TIYGA Reports explains all the icons.

You can view your Observations data as a list (detail tab) or a 7-day chart (graph tab).




E9. How do I view any free text notes that have been recorded in the Activity Diary, Health Diary, or Observations?


To view any free text notes that you have entered go to the Notes Tab by clicking or tapping on the paper and pencil icon.

Once you are on the Notes tab, click/tap on the “Select Category” drop down box. You can then select (choose the relevant name in the drop-down box) and view any free text notes that you have entered in the Activity Diary, the Health Diary, or in Observations.

The Home screen of TIYGA Reports explains all the icons.




E10. How do I get back to the Home Page in Reports?


To return to the Home Page of Reports (from any area of Reports) tap/click on the house icon.

The Home page of TIYGA reports explains all the icons.




E11. How do I download a PDF copy of my charts and notes?


To download a PDF copy of your charts and data click/tap on the PDF icon.

You can then use the data picker to view and download a report containing all your charts and notes recorded for up to any 7-day period.

To do this:

a) Click/tap on the PDF icon.

b) Enter a date in the Reading From Box.

c) Enter a data in the Reading To Box (you can enter a date up to 6 days after the date entered in the Reading From Box).

d) Click/tap on “ Generate Report”.

e) Click/tap on the paper with a downward green arrow icon (top right of the PDF report screen) to Download the report containing your charts and data for a 7-day period.




E12. How do I Log out of Reports?


To log out of Reports click/tap on the exit door icon (top right).





F. Profile Sponsors

F1. How do I become a sponsor of a profile in TIYGA?


If you would like to become a TIYGA Profile Sponsor, please take a look at the content in our partners / sponsors section. You can see examples from other sponsors and take a look at our PDFs, GIFs and videos. If you would like to become a Profile Sponsor, for a short or long period of time, please contact us at sponsor@tiyga.com and tell us about yourself, your organisation and the audience for your sponsored profile. Tell us if you want the profile for a research project, or to engage or support your employees or members or your followers in social media. By becoming a TIYGA Profile Sponsor, your audience gets the experience of an app with tracking parameters chosen by you and fitting with your own processes and advice, while you don't have the hassle of maintaining an app. You can sponsor profiles for different sub-groups who have different needs and goals. Let's talk about what we can achieve together!




F2. How do I become a TIYGA Profile Sponsor?


Becoming a TIYGA Profile Sponsor is a committment, it requires you to define the tracking parameters for app users within a profile that is tailored for a particular purpose. You must define all tracking parameters in terms that will be readily and easily understood by all those who choose that profile. TIYGA can assist with a facilitated profile development workshop. Rather than being in specialist medical language, it must be in language that app users will immediately and consistently understand. It should also be in language that relevant professionals will understand. There is an art in defining a profile for a use case, describing that use case in a way that users know whether the profile will benefit them and doing so within the parameters of the TIYGA software. There is some time and thinking involved to leverage a sponsor's cumulative knowledge, experience and wisdom into the TIYGA template so that many people can benefit. There is a fee for becoming a TIYGA Profile Sponsor.




F3. What are the benefits of becoming a TIYGA Profile Sponsor?


TIYGA is a pioneer and trailblazer in offering a holistic app that can be tailored to the needs of a wide range of use cases. Being a sponsor brings with it the visibility and credibility of being a thought leader and highly respected domain champion. Your logo will be visible to users choosing their profile to use and on all the reports that they view and download and then choose to share. This signals that your knowledge and expertise are guiding their daily recording and engagement with the app. By sponsoring a profile, you are leveraging your vast knowledge of your speciality area - this may be as an employer or in research, healthcare delivery, patient support or as an influencer. You are engaging the users in knowledge animation, bringing knowledge to life - your accumulated knowledge over many years and their daily lived experience. The benefit of combining this knowledge, in a structured way, allows powerful insights to be obtained at individual and aggregate level. As a sponsor, you are demonstrating your thought leadership and enabling many others to benefit from your expertise.




F4. Is there a cost for being a TIYGA Profile Sponsor?


Yes there is a cost, that cost will depend on a number of factors for example how long you would like your sponsored profile to be available within TIYGA and how many people you think will choose your profile. We also need to decide if your profile is sufficiently different and distinctive from others as we do not wish to confuse app users by having too many profiles that are too similar.





G. Passwords

G1. What do I do if I have forgotten my password?


If you forget your password and cannot login, use the forgotten password link.

If you already know your password but want to change it, you can logon to TIYGA Reports and change your password there. You will need to know the answers to your security questions.




G2. How do a change my password?


You can change your password in TIYGA reports.

When you are logged into reports click/tap on the padlock icon. You will then be able to change your password.

If you forget your current password and cannot login, use the forgotten password link.

Once you have changed your password, please log out of Reports by clicking/tapping on the exit door icon (top right).

Please then clear your browser cache and refresh your browser page. You will then be able to log in to Reports again using your username and new password.

You will also need to login to the TIYGA app again with your new password.





H. Trouble-shooting

H1. Why will the TIYGA app not open?


The TIYGA app may not open for several reasons including: having no signal at all; there may be a temporary signal issue/error in your area; or the app may be undergoing maintenance work.

If you still are unable to open the app the next day, please contact us at techsupport@tiyga.com.




H2. What do I do if I cannot login to Reports?


Please check that you have good mobile phone signal or internet connection.

If you cannot login to reports because you have forgotten your password, please use the forgotten password link.

If you know your username and password and you cannot login to Reports, please make sure that you have clicked the verification links in the two emails you will have received from us when you signed up for a TIYGA Profile (you can only access reports after you have verified your email with us).

You can also try clearing your browser cache and then try to login to Reports again.

If you still cannot login to Reports please contact us.




H3. How do I get in contact if I am having technical issues?


If you are having technical issues after reading through all our FAQs, please contact us.





I. Feedback to Developer

I1. How do I give feedback to the developer?


You can give the Developer feedback with regards to the TIYGA app (e.g. what you like, what you do not like, if you encounter any issues etc.).

To do this you:

a) Click/tap the 3 dots at the top right of Home Page screen in the TIYGA app.

b) Click/tap on “ Developer Feedback”.

c) You can type or speak your comments into the Developer Feedback box.

Do not use emojis or smileys or GIFs in the Developer Feedback box.

Click/tap on the Feedback Box to bring up the soft keyboard. The microphone is located on the soft keyboard.

d) Click/tap on “ Submit”. After you do this your data will be uploaded.